Home Internet Troubleshooting

  • Are other devices on your home Internet consuming your Internet bandwidth?  Family members streaming video on sites such as YouTube, Netflix, Hulu, Spotify, etc.  Your home bandwidth is limited and other devices may be using up the limited capacity. 
  • How far are you from your WiFi router?  Getting as close as possible to the WiFi router will give you your best performance. Many newer modems have a 2.4Ghz signal and a 5 Ghz signal (often indicated in the name of the WiFi).  2.4Ghz is slower but has a longer range.  If you are further away from your modem, try moving closer and using the 5 Ghz option.
  • When was the last time you restarted your device?  It is a good place to start, shut down your Chromebook, laptop, PC, etc. and turn it back on.  That sometimes clears up any issue with the device running slow.
  • Reboot your router/modem.  Most people's router/modem from their cable company is one unit.  It is usually a black box with lots of lights on it and the coaxial cable plugs into it.  Unplug the unit's power cable and wait 15 seconds.  Then plug the unit back in and try your Internet again after it reboots.  That can sometimes take a few minutes.
  • Run a speedtest by going to https://www.speedtest.net/  Download speeds of less than 5Mbps are going to present some challenges (upload speeds are less of an issue).  Try running the speed tests in various locations in your home to find the optimal location.
  • You will find you can achieve the fastest speeds possible with a wired Internet connection.  You will need a USB adapter and Ethernet cable to try this.  The adapter plugs into USB and the Ethernet cable plugs into your router/modem.  This is a sample USB adapter and cable.   If none of these solve your Internet issue, you should call Internet Service Provider.

Internet Service Provider Troubleshooting pages:





Website by SchoolMessenger Presence. © 2022 Intrado Corporation. All rights reserved.